Local Australian City Councils are the cornerstone of local governance and community service, often dealing with a range of services and responsibilities. The effectiveness of these councils largely hinges on the performance and preparedness of their employees and contractors. A well-structured induction program is crucial in this regard, serving as the foundation for a skilled, informed and efficient workforce. This review dives into the reasons why Australian City Councils should prioritise comprehensive online induction programs for their employees and contractors.
Understanding the role of Induction
City Council Inductions, at their core, are about preparing new Councillors, employees, hires and contractors for their roles, ensuring they understand their responsibilities, the council’s policies and how they fit into the broader picture of local government operations. For councils, whose functions span across various community services, a thorough induction is vital in promoting operational efficiency and compliance with regulations and standards.
In relation to Councillor Induction Program (Vic), section 32 of the Local Goverrenment Act 2020 stipulates that all new councillors must complete their induction training within 6 months after the date of taking the oath/affirmation of office.
Section 32 also states tha Council CEOs are responsible for ensuring:
- induction training is available from the day councillors take the oath/affirmation of office
- provide reasonable assistance to enable councillors to access induction training either virtually or in person
- councillors make a written declaration that is signed and dated before them that they have completed the induction training and
- all requirements of Regulation 6 of the Local Government (Governance and Integrity) Regulations 2020 are met.
Steps to optimise Councillor Induction and improve understanding of roles
To enhance the induction process for newly elected councillors and deepen their understanding of their roles and responsibilities, several key initiatives can be implemented.
First, the creation of a comprehensive Councillor Manual is recommended. This manual would include essential information such as key council personnel, important council documents, frequently asked questions, and contact details for peak bodies, ministers, and relevant government departments at both the state and federal levels.
Additionally, facilitated workshops with senior staff could help build constructive working relationships and foster a better understanding between councillors and staff, ideally taking place shortly after the election.
An ongoing good governance program should also be developed, supporting councillor education throughout their four-year term. This program could ensure councillors stay informed about governance practices and their evolving responsibilities.
To further enhance understanding, councils could hold mock council meetings soon after the election, providing councillors with practical insights into governance rules and meeting procedures. Additionally, the Mayor could be supplied with a detailed script or running sheet for the first few meetings to ensure smooth proceedings.
A dedicated Mayoral induction program is also suggested, focusing on conflict management, relationship building, and leadership skills. A ‘guided tour’ of key sites and projects could follow, encouraging discussions on prominent local issues and helping councillors develop a broader understanding of the municipality beyond their individual wards—ensuring they govern effectively for the entire community.
1. Enhanced Knowledge and Skills
Local City Council employees and contractors often handle diverse tasks, from urban planning and infrastructure maintenance to community services and environmental management. An effective induction program imparts necessary knowledge and skills specific to these varied roles. This specialised training ensures that all staff members are well-equipped to handle their duties proficiently from the outset.
2. Compliance and Legal Obligations
Local City Councils operate within a framework of laws and regulations. Induction programs are critical in educating employees and contractors about legal requirements, workplace safety and council-specific regulations. This understanding is essential to mitigate risks and ensure compliance with national and local laws, which is especially crucial in areas like public safety and environmental management..
3. Promoting a Unified Organisational Culture
Induction is an opportunity to introduce new team members to the council’s values, ethos and work culture. For councils, fostering a cohesive and positive organisational culture is vital in maintaining high morale and a sense of purpose among employees. This unity is crucial in delivering consistent and high-quality public services.
4. Enhancing Public Image and Trust
The performance of council staff directly impacts the public’s perception of the council. Well-inducted employees are likely to be more competent and confident in their roles, positively reflecting on the council’s image. Additionally, well-trained staff can handle public interactions more effectively, thereby enhancing community trust and engagement.
5. Smooth Transition and Reduced Turnover
A comprehensive induction facilitates a smooth transition for new hires, reducing the initial overwhelm and increasing job satisfaction. This smooth onboarding process can lead to lower turnover rates, saving the council valuable time and resources in the long run.
Final Words
For City Councils, the induction of employees and contractors is not just a procedural necessity but a strategic imperative. A well-executed induction program ensures that staff are knowledgeable, compliant and aligned with the council’s goals and values. It also plays a crucial role in maintaining public trust and upholding the council’s image. Investing in robust induction programs is, therefore, essential for the long-term effectiveness and success of City Councils in serving their communities.
