16 Broadcast
What is Emergency Broadcast?
Emergency Broadcast sends an urgent message to everyone inducted for your sites in one go, by email or text. Use it for an evacuation, a hazard, an incident or a site closure. You pick the sites, and we find the people from your online induction records, or from who is signed in right now.
Rules to know
- Plan: Team Plus, Team Pro and Enterprise, and the free trial.
- Emergencies only: every message is checked before it’s sent. Promotional or general messages are blocked, and our team is told.
- Who: every admin user can send one. Site Administrators, Site Managers and Supervisors can only pick their own sites, and can’t include people with no inductions.
- Message: 10 to 2,000 characters. Messages with swearing are blocked.
- Limit: each admin user can send up to 6 broadcasts an hour.
- Who gets it: people with an induction at the sites you pick, or only the people signed in there now. Archived and Do Not Contact people are skipped.
- Texts: people with a mobile but no email always get a text. Prefer sending SMS texts everyone with a mobile instead.
- Text costs: texts use your plan’s monthly SMS first (Team Plus 100, Team Pro 400, Enterprise 800), then any SMS credits you bought. Only texts beyond both are charged.
What you’ll need
- Team Plus, Team Pro, Enterprise or a free trial.
- An admin login.
- People with an email or mobile number in People.
Send a broadcast
- In the left menu, click Emergency Broadcast.
- Click the orange Create New Broadcast button, top right.
- Under 1. Message, type your message.
- Under 2. Sites, tick each site you want to reach.
- Under 3. Induction Status, pick statuses, or leave it on Any Status.
- To reach only people signed in now, switch on Only people that are currently onsite.
- Leave Include People With No Inductions on to reach people who haven’t started one.
- Switch on Prefer sending SMS to text people instead of emailing them.
- Check Total To Be Contacted and Total cost in the yellow box.
- Tick I authorise this amount to be billed to our Accounts.
- Click the orange Send Message button.
Tip
Running low on texts? Click Get more SMS at the top of the Emergency Broadcast page.
Check who got it
- On the Emergency Broadcast page, click a broadcast.
- Check Total Contacted, By Email, By SMS and Failed.
- Under 5. Recipients, pick an option in the Show list to see each person.
What people receive
- By email: an email with the subject [Important] Update from and your company name. Your message is in the email.
- By text: your message as a text, without any formatting.
If your message is blocked as not urgent, you see the reason and nothing is sent.
Done! What happens next
- Your message starts going out as soon as you click Send Message.
- Each broadcast stays in the Emergency Broadcast list with who got it and how.
- Any texts beyond your plan’s SMS and your credits are added to your next invoice.