Terms and Conditions

Interpretation

• References to terms or documents include variations or replacements.
• References to clauses, schedules or annexures are part of these Terms.
• “Writing” includes legible and permanent electronic formats.
• Headings are for convenience only.
• “Including” means including without limitation.

3.2 Late or Failed Payments

If fees remain unpaid after the due date, an administrative charge of $25 + GST may be applied. We may attempt to charge any stored payment method and recover outstanding amounts through debt recovery or legal action.

While any amount remains overdue, we may suspend access to the Services until all overdue amounts are paid or a payment arrangement is agreed by us in writing.

If an account remains unpaid for more than thirty (30) days, we may terminate the account and delete account data and associated records in accordance with clause 6 and the Data Processing Agreement without further notice unless a payment arrangement has been agreed by us in writing.

Suspension or termination for non-payment does not affect any outstanding payment obligation or any provision that is intended to survive termination.

3.3 Renewal Policy

All Services renew automatically on a month-to-month, six-monthly or annual prepaid basis unless cancelled. We may attempt multiple charges if an initial payment fails. Renewal remains your responsibility even if a payment method is on file.

3.4 Purchase Orders

We do not accept Purchase Orders from customers. We may offer approved 14 or 30-day accounts. We do not accept or agree to any terms and conditions printed on or associated with Customer Purchase Orders unless expressly agreed in writing by us. Only the terms set out in these Terms and Conditions apply.

5.2 Personal Information and Data Processing Agreement

In order to register for, purchase or use our Services, Customer and Users may be required to provide Personal Information.

Personal Information has the meaning given in our Privacy Policy and applicable Australian privacy laws. Our Privacy Policy explains how Induct For Work collects, holds, uses, discloses and protects Personal Information.

Where Induct For Work handles Customer Personal Information in connection with providing the Services, that relationship is also governed by the Induct For Work Data Processing Agreement (DPA), which forms part of these Terms.

The DPA applies whenever Induct For Work processes or retains Customer Personal Information in connection with the Services.

The Privacy Policy, DPA and other public privacy and security information are available through the Induct For Work Legal Centre.

5.3 Account Credentials and Login Security

Each User account is personal to the individual to whom it is assigned.

Customer and Users must not share, disclose, transfer or permit another person to use any username, password, one-time code, multi-factor authentication code, authentication link, session token or other login or access credential for the Service.

Customer must ensure that its Users keep login credentials confidential and take reasonable steps to prevent unauthorised access. If Customer or a User knows or reasonably suspects that login credentials have been disclosed, compromised or used by another person, Customer must ensure that the affected credentials are changed or reset promptly and must notify Induct For Work where the security of the Service or Customer account may be affected.

Sharing login credentials or allowing more than one person to use an account assigned to an individual is a breach of these Terms. Induct For Work may restrict, suspend or terminate affected access where credential sharing is detected or reasonably suspected.

Customer is responsible for activity carried out through its User accounts and login credentials except to the extent that the activity results directly from a security breach caused by Induct For Work.

Account Management

6.1 Suspension and Termination

We may suspend or terminate an account where permitted by these Terms including for non-payment, breach of these Terms, improper or unlawful use, invalid or materially inaccurate account information, security concerns, prolonged inactivity or other circumstances where suspension or termination is reasonably necessary to protect the Service, Induct For Work, Users or third parties.

6.2 Free Accounts

If a Customer using a Free account does not log in to or otherwise use the Service for more than three (3) consecutive months, Induct For Work may permanently delete the Free account and associated data, content, records and user information without notice.

6.3 Other Inactive Accounts

For accounts other than Free accounts, Induct For Work may suspend or terminate an account and delete associated data where the account has been cancelled or remains inactive for six (6) months or more.

6.4 Unpaid Accounts

Where an account remains unpaid for more than thirty (30) days, Induct For Work may terminate the account and delete associated data and records in accordance with clause 3.2.

6.5 Customer Responsibility for Data

Customer is responsible for exporting or maintaining any Customer Data it wishes to retain before access ends.

Following termination, cancellation or expiry, active account data may be deleted within approximately 24–48 hours or another period reasonably determined under Induct For Work’s normal retention and deletion procedures.

Different retention periods may apply to backups, archives, disaster-recovery systems and information that Induct For Work is required or permitted by law to retain.

Customer Personal Information will remain protected in accordance with the DPA for as long as Induct For Work continues to retain or process that information.

6.6 Account Management Services

If Customer requests that Induct For Work access its account for any reason, including updating induction content, text, images or other account material, a minimum account management fee of $60 + GST may apply.

Additional time may be billed in 15-minute increments at Induct For Work’s current account management or support hourly rate applicable at the time the services are provided.

6.7 Support for Free Accounts

Free accounts do not include complimentary customer support, onboarding, account management, configuration assistance or content assistance.

Any support request made in connection with a Free account will be treated as a billable support request. A support fee of $60 + GST applies to each support request, plus any time spent providing assistance charged at Induct For Work’s current hourly support or account management rate applicable at the time the support is provided.

Support charges may apply to assistance provided by email, telephone, remote access or any other method.

Induct For Work may require acceptance of the applicable charges or payment in advance before commencing support for a Free account.

Access to self-service help material, system documentation and automated support resources does not constitute customer support and may be made available to Free account Users at Induct For Work’s discretion.

Cancellation Policy

Customer may cancel a subscription at any time by emailing info@inductforwork.com.au.

Unless otherwise agreed in writing, cancellation takes effect at the end of the current billing period and Customer retains authorised access until the applicable billing anniversary date.

Customer is responsible for exporting or downloading any Customer Data it wishes to retain before authorised access ends.

After access ends, active account information may be deleted within approximately 24–48 hours or in accordance with the retention and deletion procedures set out in clause 6 and the DPA.

No refund is payable for any unused portion of a subscription period unless required by law.

9.2 Limitation of Remedies

To the extent permitted by law, where liability for a condition, warranty or guarantee may lawfully be limited, Induct For Work may limit its liability at its option:

• For Services: supplying the Services again or paying the reasonable cost of having the Services supplied again.
• For goods where applicable: replacement, supply of equivalent goods, repair, payment of the cost of replacement or equivalent goods or payment of the reasonable cost of repair.

9.3 Aggregate Liability Cap

To the maximum extent permitted by law, Induct For Work’s total aggregate liability arising out of or relating to the Services, these Terms, the DPA or any other agreement incorporated into these Terms will not exceed the total fees actually paid by Customer to Induct For Work during the twelve (12) months immediately preceding the event giving rise to the claim.

Where Customer has used only a Free account and has paid no subscription fees during that twelve (12) month period, Induct For Work’s total aggregate liability will be AUD $0 to the maximum extent permitted by law.

The liability cap applies in aggregate to all claims arising from the same or related events and is not a separate cap for each claim, cause of action, agreement or affected person. This clause does not limit liability to the extent that such liability cannot lawfully be limited or excluded.

9.4 Excluded Losses

To the maximum extent permitted by law, Induct For Work is not liable for any special, incidental, indirect, exemplary or consequential loss including loss of profit, loss of revenue, loss of anticipated savings, business interruption, loss of business opportunity, loss of goodwill, loss of programs, loss of data, work delays, re-run time or replacement costs, whether arising in contract, tort including negligence, statute or otherwise and even where Induct For Work has been advised of the possibility of such loss.

9.5 Customer Responsibility

Customer is responsible for the legality of Customer’s activities, Customer Data, maintaining appropriate backups, configuration of the Services, authorised-user access, protecting login credentials, preventing account sharing, compliance with Customer’s own legal obligations and decisions made using information produced through the Services.

9.6 Service Availability

Induct For Work will use reasonable efforts to maintain the availability and security of the Services but does not guarantee that the Website or Services will be uninterrupted, error-free, completely secure or free from harmful components.